Company Store

Chris Neves

a month ago

Great customer service! The staff member took the time to come outside and measure our car boot to make sure we were buying the right equipment. He didn’t just try to sell us something, he made sure it would fit properly before we purchased it. Really friendly, knowledgeable, and helpful. We really appreciated the extra effort and would definitely recommend this store.

Mick Nash

3 months ago

Absolutely terrible customer service and a complete waste of money. I purchased an Adventure Kings 15A solar controller, and after only TWO DAYS of use, it failed and started charging my battery at over 23V, which nearly cooked my battery. A solar controller is supposed to protect the battery — not destroy it. When I went to the store for a return/warranty claim, the staff initially refused to provide me with a claim number or any paperwork at all. I had to argue with them for nearly THREE HOURS before they finally said they would issue a claim number the next day. Today at 10am they finally sent me the claim number, and literally moments later they rejected the warranty claim, saying the controller had “no fault found.” Seriously? What kind of controller charges a 12V battery at 23V and is considered “normal”? It’s obvious they never properly tested the product. Terrible attitude, terrible support, and extremely poor-quality products. I will never buy another solar product from Kings again.

Donna Dehar-Leef

5 months ago

The wind hit us like it had a personal vendetta. Mr Kings awning did not just flap. It ripped. Properly. Rudely. Right across the roof. So we drove all the way from Wongan Hills to Cannington to get a replacement. Asked for a six by three cover. Paid. Picked it up.No stickers. No labels. Just a mystery blue bundle. Got home. Rain coming. Threw it on the frame. Pulled it tight.And instantly realised it was too small. Not even close. Not six by three. More like nice try sweetheart. And to top it off, the seventy nine dollar cover rang up as eighty. Then comes the warning. The Kings awning cover only comes with a two week guarantee. That is what the man at the counter told us straight. But here is the kicker. If your awning was up in any wind at all, the guarantee means nothing. Not for the two weeks. Not for two days. Not at all. So the cover is only covered if you never actually use it. And here is the part that really showed their colours. They would not refund me. They told us they would only take it back if we returned the awning in the bag. But it rained that night. We had to put it over our kitchen or everything would have been soaked. We had no choice but to use it. According to them, we should have let the entire kitchen get flooded, packed the wet awning back into the bag, then driven it back the next day. Only after destroying our own setup were we allowed to return it. Since we used it to keep the kitchen dry for one night, they refused the refund completely. I will now ONLY shop at KickAss, Anaconda or BCF!