Company Store

Wags Zab (Shazza)

7 months ago

Now there are emails to say they cannot open my multitude of photos and videos sent and have a social media staff person saying my long standing issue is being closed again…..if they can see it here & can seem to email replies to me I don’t know why they can’t see the copious pictures and email I have sent….Now December 2025 and no resolution despite repeated attempts to follow up…..A sad updated review following such lovely staff at this store. A faulty purchase that was initially looking promising to resolve in reasonable time has dragged out costing me time, money, frustration and sadly the inability to ever recommend this store to family and friends. No disrespect to the salesmen who helped out a really difficult situation, but the overall experience and still waiting for an expensive purchase to be rectified that now is still going and could have been much worse had we been relying on the item as initially intended……not good enough and definitely not a business I would be comfortable saying anything good about. Sadly the contrary, shop elsewhere. What an answered prayer today in store with the amazing Russ! I cannot express my gratitude for his knowledge, professionalism and absolute understanding when I wandered into the store today not having a clue how to go about our current situation and how we were going to make it work. Thanks to Russ my son and I have a fabulous roof top tent and plans for further additions in order of necessity and budget. (Also picking up on much needed things I hadn’t even considered!)Going over and beyond he also made the time to ensure I was connected with the necessary businesses for purchase and instillation of items needed to get our temporary home ready to use in the minimum time. I have no idea what I would have done without the help Russ gave me today, he’s an absolute credit to the business and went over and beyond his job role today. A huge thankyou from my heart!