Company Store

Bob Forster

3 weeks ago

Update. Kings headquarters social contacted me and arranged a warranty refund. It’s taken a couple of weeks but it’s now resolved. Jayden at the store was very helpful and I’d give him 5 stars for helping out. The GT RTT brackets do not have the required components to fit the 270 degree awning so beware. You’ll have to get more SS bolts and nuts and washers. Manager tried to deceive me into taking a grand tourer tent that wouldn’t work with their awning and bracket system, after being told to return the first one because it would not be covered under warranty if the awning was installed . They have changed the tent from a bolt system to a rivet system. The awning hasn’t been tested on the new rivet tent. The manager showed me a picture of bolts on the replacement tent but when I checked it was riveted!! Where did she get the photo and then tell me it was from the tent about to be loaded on my vehicle!! They now have my money the tent and the brackets and I’m waiting for a resolution.

Sungmin Kim

a month ago

I had an excellent experience at 4WD Supacentre Parkinson! John was incredibly helpful and he explained everything clearly, shared his own experiences, and made it so easy to choose the right products. Thanks to him, I got great value and left feeling 100% satisfied. I’ve always liked this store, but John made it even better. Please pass my thanks to him and the manager truly awesome service! 🙌

Josh Wolff

a month ago

I am writing to formally express my disappointment with the experience I had at your Parkinson store earlier today. My family and I visited the store with screenshots of promotional pricing that we had taken from your website approximately 45 minutes prior to our arrival. We made sure to have these screenshots as a reference so that we could purchase the items with the correct pricing as advertised online. However, when we attempted to complete our purchase at the counter, the staff refused to honour the prices shown in our screenshots. We asked to speak with a manager, and a gentleman named Chris came to assist. Unfortunately, rather than listening to our concerns, Chris was dismissive, unhelpful, and frankly rude. He accused me of lying and made no effort to resolve the issue or even consider the evidence we presented then just walked off. His behaviour was so noticeably inappropriate that even my six-year-old daughter commented on how rude he was. This kind of customer service is completely unacceptable—especially coming from someone in a managerial role. We had travelled specifically to purchase a light bar based on the deal we saw online, only to be treated disrespectfully and denied the advertised price. I believe this situation could have been handled with far more professionalism and courtesy. I am requesting that this matter be looked into and addressed appropriately. At the very least, customers deserve to be treated with respect, and any pricing discrepancies should be handled with a willingness to listen and find a fair solution this Chris guy needs to be terminated. Thank you for taking the time to review my concerns. I look forward to your response and a resolution to this issue.