Company Store

Sarah Keuntje

a week ago

I visited the store yesterday on an unplanned trip. After spending over $700 including an XL tourer 270° awning, we made this purchase based on being told that Kilburn had heavy duty adjustable brackets and they had called ahead to reserve a set for us. We needed this urgently as we leave Thursday. We were very disappointed after making the 45-minute drive to Kilburn only to discover from their manager that Seaford had never called and no brackets were in stock. While the Kilburn manager was apologizing for how this reflected on them, the Seaford manager actually called at that moment asking if they had brackets in stock for our awning. I was extremely frustrated by this unprofessional behavior. We had been falsely told that they confirmed stock availability while we were in the Seaford store, yet we drove 45 minutes from home to find no brackets for our awning, just days before our Thursday departure. I'm not surprised, but going forward we won't return despite having spent thousands in these stores. Being deceived just to make a sale is unacceptable. We have had to spend an extra $50 and track down a set on Facebook marketplace. The worst thing is on the receipt they’ve marked off we’ve taken the brackets too. Clearly somebody who doesn’t know what they’re doing shouldn’t be behind a counter.