Company Store

Samantha Flenady

10 months ago

Hi my wife and I went into the Townsville store today to buy complete set up for a tourer. We had a very nice young lady named Kenzi and I got to say she was absolutely brilliant, we changed our mind a couple times as we come across different stuff and nothing was to much trouble, I have retired but before that I was a vehicle accessories fitter for nearly 30yrs and have fitted all the stuff they sell many times she knew all the specs and details and deals of all the stuff. She actually made shopping fun, we walked out nearly 5g later with everything we needed. A big thankyou to Kenzi for your help today. We will be back there shorty, the photo is only bout half of what we bought the rest was ordered

Outback Clothing Company

a month ago

Very poor service. I placed an order with the Townsville store for pickup. As I live on Magnetic Island, I arranged a courier to collect the goods on my behalf. The courier was refused service and not allowed to pick up the order. I then called the 1800 number and was told that no couriers are permitted to collect orders, and that a refund would be the best option. No consideration was given to my location, and no alternative solutions were offered—such as shipping the order from the Brisbane warehouse. This is particularly frustrating as I regularly receive deliveries from 4x4 Supercentre via courier without issue. As a result of this refusal, I’ve incurred costs and delays. I had a tradesman booked to install the drawer system, and the job completion has now been pushed back. Flexibility in retail is how you retain customers—especially regional and island customers. Simply saying “no” without offering solutions suggests 4x4 Supercentre has forgotten who its customers are.

Joshua Clark

a year ago

I recently purchased a grand tourer roof top tent, brand new 270XL awning, all the mounting brackets and accessories . I have been in the market for quite some time and was very hesitant to purchase one. I came into 4WD supa centre Townsville and spoke to a gentleman “Brent”. After a good discussion of what I was looking for I was absolutely sold, Brent knew exactly what he was talking about, was extremely professional, offered me suggestions to enhance my camping set up and helped me every step of the way!!! Took the tent home and it was extremely easy to fit together !! As a result of this excellent experience I will 100% be back for more !! Could not be happier!!!! Thankyou Brent and cheers 4WD Supa centre Townsville