Australian Owned & Operated Company
Buy Now, Pay Later
Company Store
4WD Supacentre Sunshine Coast
Contact
Store Hours
| Monday | 8:00 AM – 5:00 PM |
| Tuesday | 8:00 AM – 5:00 PM |
| Wednesday | 8:00 AM – 5:00 PM |
| Thursday | 8:00 AM – 7:00 PM |
| Friday | 8:00 AM – 5:00 PM |
| Saturday | 8:00 AM – 5:00 PM |
| Sunday | 9:00 AM – 4:00 PM |
Public Holiday Hours
- Good Friday: Closed
- Easter Sunday: Closed
- ANZAC Day: Closed
- Christmas Day: Closed
- New Years Day: Closed
Payment Options
Store Services
- Product Testing, Refunds & Claims
- Click & Collect
- Expert Product Advice
Location Map
Our Google Reviews
4WD Supacentre Sunshine Coast
Tania & Michael McM
5 months ago
We purchased a Kings rooftop tent and awning from the 4WD Supacentre Birtinya a week ago and had a really positive in-store experience at the time of purchase. The staff member who assisted us was knowledgeable and helpful, which gave us confidence in the product. On collection, however, the experience didn’t quite match the initial service. Although we were advised at the time of purchase that assistance would be available to help get the tent onto our roof rack, there was NO support offered on pickup, and we were advised rather abruptly that installation couldn’t be done in the car park. We proceeded to instal the tent at home, which took around eight hours between two grown men! Once completed, we discovered an essential component was missing — the awning should include FOUR spring pole brackets, however only THREE were supplied. In addition, we’ve encountered a couple of installation issues: • The internal awning support bracket standard screws do not align correctly, making installation difficult without further adjustment. • The installation diagram in the manual is completely different to the actual components supplied, which added confusion during an already time-consuming install. The product itself appears well made, and we’re confident these are oversights rather than major issues. We’d really appreciate a quick resolution by 4WD Supacentre supplying the missing bracket - which would allow us to complete the setup and fully enjoy the purchase. We would like to believe that our initial experience was not just an attempt to make a quick sale and meet a KPI - but rather that 4WD Supacentre appreciates a loyal customer base who would return time and time again….
Darcy Webb
3 weeks ago
Purchased a rooftop tent and very similar to other reviews here the product was completely faulty and also opposite to what the instructions had. I thought surely this was an issue with the batch but when given a replacement from a different batch the exact same issues occurred. The claims process is unacceptable and faulty just like their products; couldnt upload files from an iPhone as supporting evidence so it had to be done via a laptop. They needed the evidence again the second time and could not use the previous claims evidence despite the issue being the exact same. The difficulty I went through to get to this point it single handedly the worst experience I’ve had with a company or purchase in my life. They act as though a refund justifies the time, effort and difficulty thats required in this whole process. I’ve lost several hours (like other customers have noted here!), Ive missed out on events, Ive put several people out in needing their help to move the product back and forth, dealt with several staff members both in store and online, each time having to repeat the problem over and over. This company shouldn’t be allowed to operate with this level of incompetence. Consumers simply shouldn’t have to go through experiences like Im dealing with. So not only will I be without a product I wanted, Ive lost several hours I won’t get back and all the heavy and awkward lifting and moving of the product. I will NEVER buy from this utterly garbage company again and will be encouraging everyone I can to do the same. I hope this place goes under.
Nicole Riccioni
6 months ago
Huge shout out to Jack and Nolan for their 5 star customer service. Thanks for narrowing down the fridge and battery options Jack. Our son is just starting his set up and Nolan’s knowledge on 12v systems was mind blowing. Thanks again.
Christian O'Dea
6 months ago
Purchased a click and collect double swag bag on Jan 3. The website showed 16 in stock. I called the store three times after waiting for notice of the click and collect. Head office confirmed 16 available. I kept checking with the Kawana store and was told I would be called. No call came. I went into the store to understand why nothing was available. Kynan B helped straight away and apologised for the stock issue. I returned a week later and dealt with Kynan again. He processed an exchange for the item which clearly was not in stock. We chose another bag instead. The stock exchange was seamless. There seems to be a problem with inventory counts. Frontline staff end up absorbing customer frustration caused by system errors. Kynan handled the situation professionally and fixed a problem he did not create. Thanks to Kynan for sorting this out.
ky
3 months ago
I had a fantastic experience with Nolan. His customer service was outstanding from start to finish—friendly, responsive, and genuinely helpful. Nolan’s knowledge really stood out, as he took the time to explain everything clearly and made sure I felt confident in my decisions. Nothing was too much trouble, and I truly appreciated the attention to detail and professionalism. I couldn’t be happier!
