GENERAL

CAN I REDIRECT MY SHIPPING ADDRESS IF IT’S TRANSIT?

This is possible depending on individual circumstances and shipping times of different products. Please call our customer service team on 1800 88 39 64 if you require a special request like this and we’ll do our very best to help you if it’s possible.

CAN I USE MY VOUCHER OVER THE PHONE OR IS IT ONLINE ONLY?

Vouchers won through Adventure Kings promotions work in store, over the phone, and online. For the quickest, easiest way to use your voucher, we recommend you use your code online.

WHAT COURIER COMPANY DOES ADVENTURE KINGS USE?

Adventure Kings uses multiple courier companies. The courier used will be the one that best services your area.

DOES ADVENTURE KINGS SELL ANY OTHER PRODUCTS? LIKE BULLBARS OR SPARE TYRE HOLDERS?

Everything we sell is listed on our website! Unfortunately we don't currently sell bullbars or other barwork.

CAN A CUSTOMER CREATE THEIR OWN “BUNDLE DEAL” ONLINE?

Not at this time. We have many combo deals available for easy online purchase and if you’re looking for a bargain don’t hesitate to call our sales team on 1800 88 39 64 to get the very best deal possible.

WHY IS THE FREIGHT TO MY LOCATION SO HIGH?

Our freight is calculated using national courier services’ zones. Parts of Australia fall into remote zones (as opposed to metro), which is why freight to some of these areas is higher.

CAN I ARRANGE FOR AN AUTHORITY TO LEAVE?

Unless notified all Couriers Please consignments will default to ATL in a safe place on your premises. If you do not want your items left please advise couriers upon shipment notification. If you wish to arrange for an ATL with any of our other courier partners you will have to speak with them directly prior to delivery.

IF A PRODUCT IS “IN STOCK NOW” WHEN WILL I RECEIVE MY ORDER?

If a product is “in stock now”, it will usually be dispatched from our warehouse within 48 hours of payment being made (Please allow longer if ordering around weekends and public holidays).

DOES INCL DELIVERY APPLY TO ALL PRODUCTS?

From time to time au.adventurekings.com will offer incl freight/delivery/P&H on specified products to Australian addresses. ‘Incl delivery’ and Postage & Handling promotions do not apply to all areas and products. Bulky items including roof racks, roof top tents and double rear drawers are not included in incl delivery promotions. To see if your postcode is included in incl delivery promotions for other products, please visit our shipping policy here.

HOW DO I PLACE A CLAIM UNDER WARRANTY?

Please go to the “Contact Us” section through to our Help Centre , then to Repairs and Warranties or click here https://service.adventurekings.com/

You will need your order number, email used at time of purchase as well as any relevant images or videos for the product.