Company Store

Luke Brand

3 months ago

Terrible customers service. Waited over 45 minutes to return a product that lasted one week. No staff interested in servicing me. Quality of products are extremely poor. Did I mention the terrible customer service, I even heard someone on the loud speaker requesting service at the returns desk as the line grew. Useless! I won’t shop here ever again.

Paul Collier

3 months ago

With the exception of one staff member, 3 others gave me the impression they were not in the slightest bit interested in helping. Maybe it had been a long day for them, maybe they didn't like working Sundays? Regardless the Brendale store staff are not happy and it reflects in their attitude.

Joao pedro Silveira Barros

7 months ago

I’m extremely disappointed with my experience with this 3000W inverter and with the way the store handled the whole situation. On the first use, the inverter made a loud pop and smoke came out of it. I took it back to the store, they opened a claim, and a few days later I was told “everything is normal.” Nothing about smoke coming out of a brand-new inverter is normal. I went back to the store and explained again what happened. They told me the same thing: “it’s fine,” and even suggested I should “keep an eye on it” and test it outside. That already tells you they didn’t trust the product themselves. I tested it again at home. The inverter failed immediately,And the fault light turned on. I recorded a video and went back to the store for the third time. Then the staff member tried to blame the issue on “low voltage,” completely ignoring the fact that the inverter had already released smoke before. When I asked if they even opened the unit to check the inside, they said they were “not allowed” to open it. So how can anyone call that a real test? This whole experience messed up all my plans . I needed the inverter urgently and had to buy another one in the meantime. I wasted time, fuel, and patience going back and forth to the store only to be told multiple times that a clearly faulty product was “fine.” I returned the inverter within a week of purchase, and the whole back-and-forth lasted two weeks. In the end, I was left with a product I can’t trust and a brand I can no longer rely on. Honestly, this has completely destroyed my confidence in Kings. If a product releases smoke and they still say “just keep an eye on it,” that says everything. Be careful with this brand. My experience was terrible from start to finish.