Company Store

Jungmi Kang

3 weeks ago

Don't buy anything, especially things on Ads via click &collect. I've ordered and received the confirmation email which says it was ready to collect at Brendale store on Monday. It took me 1hour to get there on Thursday but they told they have no stock! And there is nothing they can do, so I had to drove back 1hour! They should send me notice. They don't care about customer at all. Just put things on Ads to get attention without any customer care!

Rhys MacLennan

a month ago

Couldn’t find a more helpful and honest bloke than Damien. Was able to provide so much knowledge and experience (he uses the products himself camping) which helped deciding what to purchase. Do yourself a favour and ask for Damien on your next visit.

Joao pedro Silveira Barros

8 months ago

I’m extremely disappointed with my experience with this 3000W inverter and with the way the store handled the whole situation. On the first use, the inverter made a loud pop and smoke came out of it. I took it back to the store, they opened a claim, and a few days later I was told “everything is normal.” Nothing about smoke coming out of a brand-new inverter is normal. I went back to the store and explained again what happened. They told me the same thing: “it’s fine,” and even suggested I should “keep an eye on it” and test it outside. That already tells you they didn’t trust the product themselves. I tested it again at home. The inverter failed immediately,And the fault light turned on. I recorded a video and went back to the store for the third time. Then the staff member tried to blame the issue on “low voltage,” completely ignoring the fact that the inverter had already released smoke before. When I asked if they even opened the unit to check the inside, they said they were “not allowed” to open it. So how can anyone call that a real test? This whole experience messed up all my plans . I needed the inverter urgently and had to buy another one in the meantime. I wasted time, fuel, and patience going back and forth to the store only to be told multiple times that a clearly faulty product was “fine.” I returned the inverter within a week of purchase, and the whole back-and-forth lasted two weeks. In the end, I was left with a product I can’t trust and a brand I can no longer rely on. Honestly, this has completely destroyed my confidence in Kings. If a product releases smoke and they still say “just keep an eye on it,” that says everything. Be careful with this brand. My experience was terrible from start to finish.