Company Store

Leticia Lettee

3 weeks ago

What was supposed to be a positive experience buying my partners birthday gift turned out to be really miserable. We had Karly at the register, and while serving us, a younger staff member, Sam, approached to inform Karly that another customer was chasing a product return for a faulty water bottle, to which Karly replied “Well good for them”, dismissing the other staff member. Awkwardly trying to move past that, my partner asked about the lights on display under an awning, about where to find them so he could look at the box information; Karly replied “You can have a look at them on the display”. We initially found Karly under that very awning, where he already asked her one question about the lights; so she was clearly aware in the fact that we had already seen the display and were looking for further information. She continued on with “I’ll assume you’re needing the brackets” Which despite not being very informative or polite about it, might’ve turned out to be helpful if she had of actually given them to us after purchase. The man that helped us in between having to deal with Karly was fantastic. Truthfully he’s probably the only reason we’d ever come back. He offered to help us load the big items into our car and was overall really helpful and informative. My only star for this rating goes to him. After purchase, Karly inconveniently ordered another staff member to go and grab the boxes for us to lug out to our car ourselves. When we politely mentioned that someone already offered to help us load them if we drove around back, she replied “or I could just give them to you here so you can take them now”. We awkwardly just agreed and stood aside waiting, until the man we spoke to earlier found us to confirm if we still wanted to drive around the back as he thought there was a miscommunication. We apologised and asked if that was still okay and if it wasn’t a hassle, because quite frankly Karly made it feel like it was. Again, he was more than helpful and incredibly friendly and helped us load our car in the end. Fast forward, today’s my partners birthday. He finally gets to actually open his gift and realises there’s no brackets anywhere to be found. So we’ve been charged, but not given the product. We spoke to someone over the phone who was apologetic as it’s a busy time of year, any other occasion i’d rule it down to busyness too, but the poor interaction i had only leaves me to believe that this was purely careless and lazy on Karly’s behalf. My partner not wanting to wait a week for cameras to be checked, drove all the way back out to coffs harbour where thankfully the staff we spoke to quickly resolved the problem, gave us the brackets and were apologetic about everything. I’m still disappointed in the interaction with Karly, and the fact that we had to sacrifice a decent portion of my partners birthday to get something we should have initially left with, but im thankful the rest of the staff are genuine enough.